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Video Remote Interpreting (VRI) Services

We provide the highest-quality video remote interpreting services for life science companies

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Video remote interpreting (VRI) is a form of telecommunication that combines the on-demand nature of over-the-phone interpretation with the benefits of in-person interpretation for body language and facial expressions. Changes to healthcare accessibility in response to COVID-19 have caused much of the world to shift to a virtual setting, making medical video remote interpreting services more popular and increasingly important in the healthcare industry. As digital health solutions continue to gain traction in the life sciences to bridge accessibility gaps, utilizing experienced, professional medical translators and interpreters is crucial for ensuring the highest-quality communication solutions and a quicker, cost-effective turnaround time.

CSOFT Health Sciences has an extensive network of experienced medical interpreters that provide on-demand, high-quality video remote interpretation services for life science companies in over 250 languages. We specialize in effectively and accurately engaging and informing patients so that patients and their families can make informed decisions about their health and treatment options and that life science companies comply with local patient safety regulations and laws.

Why Video Remote Interpretation?

Medical interpretation is necessary for healthcare professionals and research organizations when communicating with patients who do not speak English. Medical interpreters have in-depth experience in the industry, as well as understanding the patient’s language nuances and culture, therefore enabling patients to make informed decisions regarding their health and safety. Remote interpretation solutions, like video remote interpretation (VRI), give medical professionals options for a wide variety of professional linguists from all over the world, guaranteeing their expertise not only in subject matter but also an in-depth and accurate understanding of the target language’s culture. Moreover, video remote interpretation services are more cost-effective than traditional in-person interpretation services, enabling greater scheduling flexibility and a faster turnaround time.

CSOFT Health Sciences provides expert video remote interpretation solutions for medical professionals and organizations. Our advanced AI technology platform allows those needing medical interpretation services to quickly connect with professional medical interpreters without the usual hassle of scheduling. In addition, our technological platform utilizes location-based services (LBS), ensuring that the interpreter you are matched with is an expert not only in medical translations and terminology but also in local culture and customs, all for a better ROI.

Consecutive and Simultaneous Interpretation

Whether over-the-phone or on video, those needing interpretation services will have to choose between the two major methods of interpretation – consecutive or simultaneous. Consecutive interpretation is what people usually think of when they imagine an interpreter, in which the person whose speech they are translating finishes a thought before the interpreter interjects with their translation. Simultaneous, however, is done while the speaker is still talking, providing a fluid translation in time with the speaker’s speech. For companies and organizations in the life sciences, consecutive and simultaneous interpretation can mean the difference between expanding into a new market and being stopped at the regulatory level. If it is not done right, the consequences can be catastrophic. 

CSOFT Health Sciences’ team of qualified interpreters has in-depth experience in the industry and an understanding of any target audience’s cultural nuances and language. Thus, we enable companies to pursue new markets while ensuring regulatory compliance and their customers’ health and safety.

Learn more about our simultaneous and consecutive interpretation services.

Quality Assurance

CSOFT Health Sciences has developed a process for quality assurance to ensure that every medical translation project meets quality standards in a cost-effective and timely manner. We are certified in ISO 17100:2015, ISO 9001:2015, and ISO 13485:2016 to ensure our customized solutions meet global regulatory requirements. Our subject matter expert linguists have at least seven years of experience and work with in-country reviewers and project style guides to meet industry standards.  CSOFT offers an online translation management ecosystem for one central location to leverage real-time translation memory and terminology management through our innovative cloud-based technology. Every step of the way, CSOFT has you covered.

Learn more about our quality assurance process.

Data Security

With over 20 years of experience in medical translation, CSOFT Health Sciences understands the importance of data security to our clients, and we take nothing for granted when confidentiality is a concern. Our well-documented and fully traceable information data security policies, checklists, and quality records leverage the best practices of ISO 27001. They are designed to protect everything from source data to translations. From our 24/7/365 data monitoring and advanced encryption to our access control measures, you can be sure that your project data is safe from start to finish.

Learn more about how CSOFT prioritizes data security.


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