We provide top of the line over the phone interpretation (OPI) to meet all your multilingual remote interpretation needs throughout the clinical trial process.

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Home 9 Over the Phone Interpretation
CSOFT Health Sciences specializes in over the phone interpretation (OPI) for patient recruitment in clinical trials, which involves highly specific and sensitive patient-centric communications. Our OPI interpretation specialists can help you navigate cross-cultural and multilingual patient recruitment scenarios so that these experiences are as easy and efficient as possible.

Why Use Over the Phone Interpretation?

Medical interpretation is necessary for healthcare professionals and research organizations when communicating with patients that do not speak English. Medical interpreters have in-depth experience in the industry, as well as an understanding of the patient’s cultural nuances and language, therefore enabling patients to make informed decisions in regard to their health and safety. Remote interpretation solutions like OPI give medical professionals options for a wide variety of professional linguists from all over the world, guaranteeing their expertise not only in subject matter but also in-depth and real understanding of the target language and culture of the patient. Moreover, OPI interpretation services are more cost effective than traditional in-person interpretation services, have more flexibility in their scheduling, and allow a faster turnaround time. 

Video Remote Interpretation

With a rise in telehealth and remote medical communication solutions, healthcare workers are increasingly turning to solutions like video remote interpretation to connect with their multilingual patients from anywhere in the world. Similar to OPI, the process of video remote interpretation leverages virtual medical communications while also introducing the added benefit of being able to pick up on body language and facial expressions using videoconferencing technology. In the medical field, video remote interpretation is essential for connecting doctors with patients who may have limited English proficiency or to reach patients participating in off-site clinical trials. To help facilitate patient-centric medical communications, CSOFT Health Sciences’ professional interpreters offer high quality and timely video remote interpretation solutions across 250+ languages.

Learn more about our video remote interpretation.

over the phone interpretation is essential to global communications
over the phone interpretation is essential to global communications

Other Interpretation Services

In addition to video remote interpretation and over the phone interpretation, our global network of linguists and subject matter experts provide expert, end-to-end and industry-specific interpretation solutions for medical conferences and for the regulatory approval process, including:

Learn moreabout all of our interpretation services.

Quality Assurance

High-quality translation is extremely important in the life sciences, and inaccurate translation along the way can not only result in wasted time, money, and effort, but also affect patients’ lives. CSOFT understands the importance of accurate translation, which is why we have developed a process for quality assurance specific to the life sciences, which includes linguistic validation, to ensure that any project meets quality standards in a timely and cost effective manner. To do so, we use in-country linguists with a minimum of 7 years of experience, combined with our extensive network of subject matter experts and advanced language technology. In addition, we have perfected our localization best practices through back translation and terminology management to help you reach patients globally, in over 250 languages. To further ensure the highest-quality technical translation solutions, CSOFT’s proven expertise is backed by our ISO 17100:2015, ISO 9001:2015, and ISO 13485:2016 certified quality management system.

Learn more about our quality assurance process.

High Quality Academic Translations
ISO-certified Academic Translations

Data Security

CSOFT has meticulously documented and fully traceable information security policies, checklists, and quality records. We understand the importance of security to our clients, which is why we take the upmost care in protecting patients’ confidentiality, as well as businesses’ data. All our data and security processes are certified with ISO 13485:2016, ISO 9001:2015, and  ISO 17100:2015, and leverage best practices from ISO 27001.

Learn more about how CSOFT protects companies’ data.


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