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Over-the-Phone Interpretation (OPI)

We provide world-class over-the-phone interpretation (OPI) to meet all your multilingual remote interpretation needs throughout the clinical trial process

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While newer technology may one day fully replace the classic telephone call, over-the-phone interpretation (OPI) will remain a vital asset for life science companies for the foreseeable future. Medical interpretation is necessary for healthcare professionals and research organizations when communicating with patients with limited English proficiency (LEP) and patients around the globe, who will often communicate by telephone. Medical interpreters have in-depth experience in the industry, as well as an understanding of the patient’s cultural nuances and language, thereby enabling patients to make informed decisions regarding their health and safety. Remote interpretation solutions like OPI give medical professionals options for a wide variety of professional linguists from all over the world, guaranteeing their expertise not only of medical subject matter but also for an in-depth and accurate understanding of the target language and culture of the patient. Moreover, OPI services are more cost effective than traditional in-person interpretation services, have more flexibility in scheduling, and allow a faster turnaround time. 

Video Remote Interpretation

With a rise in telehealth and remote medical communication solutions, healthcare workers are increasingly turning to solutions like video remote interpretation to connect with their multilingual patients from anywhere in the world. Like OPI, video remote interpretation leverages virtual medical communications while also introducing the added benefit of being able to notice body language and facial expressions using videoconferencing technology. In the medical field, video remote interpretation is essential for connecting doctors and other clinicians with limited English proficiency (LEP) patients or for reaching patients participating in global sites for clinical trials. To help facilitate patient-centric medical communications, CSOFT Health Sciences’ professional interpreters offer high-quality and timely video remote interpretation solutions across 250+ languages.

Learn more about our video remote interpretation.

over the phone interpretation is essential to global communications

Consecutive and Simultaneous Interpretation

Whether over-the-phone or on video, those needing interpretation services will have to choose between the two major methods of interpretation – consecutive or simultaneous. Consecutive interpretation is what people usually think of when they imagine an interpreter, in which the person whose speech they are translating finishes a thought before the interpreter interjects with their translation. Simultaneous, however, is done while the speaker is still talking, providing a fluid translation in time with the speaker’s speech. For companies and organizations in the life sciences, consecutive and simultaneous interpretation can mean the difference between expanding into a new market and being stopped at the regulatory level. If it is not done right, the consequences can be catastrophic.

CSOFT Health Sciences’ team of qualified interpreters has in-depth experience in the industry and an understanding of any target audience’s cultural nuances and language. Thus, we enable companies to pursue new markets while ensuring regulatory compliance and their customers’ health and safety.

Learn more about our simultaneous and consecutive interpretation services.

over the phone interpretation is essential to global communications

Other Interpretation Services

Professional, high-quality, and accurate medical interpretation is critical in the life sciences to ensure mutual understanding between the patient and the healthcare professional. In addition to video remote interpretation and over-the-phone interpretation, our global network of linguists and subject matter experts provide expert, end-to-end, and industry-specific interpretation solutions for medical conferences and the regulatory approval process, including:

Learn more about our interpretation services.

Quality Assurance

CSOFT Health Sciences has developed a process for quality assurance to ensure that every medical translation project meets quality standards in a cost-effective and timely manner. We are certified in ISO 17100:2015, ISO 9001:2015, and ISO 13485:2016 to ensure our customized solutions meet global regulatory requirements. Our subject matter expert linguists have at least seven years of experience and work with in-country reviewers and project style guides to meet industry standards.  CSOFT offers an online translation management ecosystem for one central location to leverage real-time translation memory and terminology management through our innovative cloud-based technology. Every step of the way, CSOFT has you covered.

Learn more about our quality assurance process.

Data Security

With over 20 years of experience in medical translation, CSOFT Health Sciences understands the importance of data security to our clients, and we take nothing for granted when confidentiality is a concern. Our well-documented and fully traceable information data security policies, checklists, and quality records leverage the best practices of ISO 27001. They are designed to protect everything from source data to translations. From our 24/7/365 data monitoring and advanced encryption to our access control measures, you can be sure that your project data is safe from start to finish.

Learn more about how CSOFT prioritizes data security.


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