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Medical Interpretation Services

CSOFT Health Sciences provides the highest-quality medical interpretation services to ensure that healthcare professionals and life sciences companies communicate effectively with limited English proficiency (LEP) patients

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End-to-End Medical Interpreting

Professional, high-quality, and accurate medical interpretation is critical in the life sciences to ensure mutual understanding between the patient and healthcare professional. Medical interpreting for healthcare organizations and professionals is important for all parties, as well as required by law in the United States, to ensure effective communication for patients with limited ability to speak in the same language. In addition, medical interpretation enables patients from diverse backgrounds to make informed decisions regarding their health by understanding treatment options and potential risks.

Beyond hospitals, interpreting medical content is an important aspect for conducting successful medical conferences and meetings with regulatory bodies, like pre-IND/NDA meetings with China’s National Medical Products Administration’s (NMPA) Center for Drug Evaluation and Research (CDE). CSOFT Health Sciences’ team of medical interpreters provides high-quality, simple, quick, and cost effective over-the phone, video, and in-person medical interpreting solutions in 250+ languages.

Over-the-Phone Interpretation (OPI)

In some countries, including the United States, providing medical interpretation services for English Second Language (ESL) patients is required by law. In addition, other common life science processes, such as patient recruitment for clinical trials, traditionally relies on multilingual call centers. Remote interpretation solutions such as over-the-phone interpretation (OPI) – also known as telephonic interpreting – enables life science professionals and companies the ability to choose a wide range of over the phone interpreters from around the world. In addition, over the phone interpretation services are cost-effective, flexible, and can be delivered on-demand with fast turnaround times.

Learn more about our over-the-phone interpretation solutions.

Video Remote Interpretation (VRI)

Video-remote interpreting (VRI) is the use of videoconferencing technology such as web cameras to offer interpretation services with the help of a video remote interpreter. Although similar to OPI, video remote interpretation can be more beneficial in some cases because VRI combines OPI’s flexibility with the visual element of in-person communication. CSOFT Health Sciences offers life science professionals and companies with fast, cost-effective medical VRI services in over 250 languages.

Learn more about our video-remote interpreting.

Pharmaceutical and Healthcare Interpretation Services

As the pharmaceutical and healthcare industries continue to expand globally and take on larger volumes of limited English proficiency (LEP) patients, professional pharmaceutical and healthcare interpretation services are needed to meet the needs of the patient and provide the best care. Interpretation for the life sciences industry involves a highly knowledgeable and linguistically proficient translator that can communicate information about specific pharmaceutical products, clinical trials, or general healthcare-related content, both in person and remotely. To help facilitate this communication and help pharmaceutical companies and those working in the healthcare space to connect with patients more efficiently, CSOFT Health Sciences provides quick and cost-effective pharmaceutical and healthcare interpretation services across 250+ languages.

Learn more about our pharmaceutical and healthcare interpretation services.

Quality Assurance

Through our innovative cloud-based technology, CSOFT offers an online translation management ecosystem for one central location to leverage both translation memory as well as terminology management in real time.

Professional, high-quality localization of a health service or medical product is critical for medical translation solutions entering global markets. CSOFT understands the importance of accurate translation, which is why we have developed a process for quality assurance to ensure that any project that is translated meets quality standards in a timely manner that is also cost effective. Our advanced translation technology management system allows for translation projects to remain in one centralized location, updated in real time, to ensure that every step of the way, CSOFT has you covered. Additionally, we are certified in  ISO 17100:2015, ISO 9001:2015, and ISO 13485:2016, and our operations leverage best practices of ISO 27001 to ensure our customized solutions meet global regulatory requirements.

Learn more about our quality assurance process.

High Quality Academic Translations
ISO-certified Academic Translations

Data Security

As an ISO 17100:2015, ISO 9001:2015, and ISO 13485:2016 certified company, with operations leveraging best practices of ISO 27001, CSOFT’s translation process includes in-country reviewers, utilizing either new or established style guides, and subject matter expert (SME) linguists with a minimum of 7 years of experience. With over 20 years of industry experience, we have developed mature processes for translation, editing, proofreading (TEP), as well as project management.

Learn more about how CSOFT protects companies’ data.

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